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Last updated: 19 October 2026

Terms of Service

1. About Us

Khaao Piyo Repeat ("we", "us", "our") is a cloud kitchen operating out of Bhubaneswar, Odisha, India, run by Abhilash Kumar Gupta (sole proprietorship), Johar Bhavan, Banshi Vihar, Plot 306/1882, Bhubaneswar, Odisha 751024. We prepare and deliver home-style Odia meals to customers within our delivery zones. By subscribing to a meal plan or placing an order on our website, you agree to these Terms of Service. We are an FSSAI-registered kitchen (FSSAI Reg. No. 22026064001170).

2. Ordering

Meal subscriptions and takeaway orders are placed through our website. Takeaway orders are for pickup from our kitchen, with no minimum, and can be placed from 9:30 AM to 9 PM, every day. Prices displayed are inclusive of applicable taxes. We reserve the right to refuse or cancel any order at our discretion, including in the event of pricing errors or unavailability of items.

3. Delivery

We deliver within 21 pincodes in Bhubaneswar. Subscription meals are delivered Monday to Saturday, and delivery is included in the plan price. Takeaway orders are not delivered: you collect them from our kitchen. Estimated delivery times are indicative — we are not liable for delays caused by traffic, weather, or other factors beyond our control.

4. Payments

Subscriptions are prepaid, either online via Razorpay (UPI, debit/credit cards or net banking) or at our kitchen by cash, UPI or card, confirmed by our team. There is no auto-debit. Takeaway orders are paid online, or at our counter by cash, UPI or card. An order to be paid at the counter is cooked once you have paid, and is cancelled if it is still unpaid at 9:30 PM that day. Bulk orders are online only. By providing payment details, you represent that you are authorised to use the chosen payment method.

5. Cancellations & Refunds

  • Before your plan starts: message us on WhatsApp at +91 98276 14177 or email hello@khaaopiyorepeat.com before 11:00 PM the day before your first delivery, and we'll cancel the plan and refund it in full. We start the refund within 2 working days; your bank may take 5–7 working days more.
  • After your first delivery: plans can't be cancelled for a refund. You can skip instead, or pause on Standard and Premium. Skip a meal from your account before 11:00 PM the day before, up to 2 meals a month on Basic or up to 4 meals a month on Standard and Premium; we add each skipped meal after your plan's last day, as the same meal (a skipped lunch comes back as a lunch), and your last delivery day moves out to fit it. Or, on Standard and Premium plans, pause the plan for 1 to 14 days at a time, up to 2 times per plan, starting at least 12 hours before that day's first meal; paused meals move to the end of the plan. Basic plans can't be paused.
  • If we close for a day: that day's meals are added after your plan's last day.
  • If we miss a delivery: we bring the meal later that day if we still can; if not, we add the same meal after your plan's last day.
  • Wrong, poor or unsafe food: tell us within 2 hours of delivery. We'll review it and offer a replacement (the same day, or after your plan's last day) or a refund, as appropriate. Refunds go back to the original payment method. See the Refunds page for how to tell us.
  • Unpaid checkouts: a plan that isn't paid online within 30 minutes of your last payment attempt is cancelled automatically, and so is a takeaway order choosing to pay online and not paid within 30 minutes of placing it. A request to pay at our kitchen isn't on this timer; it stays open until our team confirms the payment.
  • Takeaway orders can be cancelled within 2 minutes of placing them; an order paid online is then refunded to the original payment method automatically. After that, the kitchen may have started cooking and cancellation may not be possible.
  • Uncollected takeaway orders:please collect your order the same day. A paid order not collected by 10 PM that day can't be held for the next day and isn't refunded, because it has been cooked for you. If you can't come, message us on WhatsApp and we'll try to help.
  • If we get your order wrong or can't prepare it, we'll refund you in full.
  • Payments we can't apply (paid twice, a different amount, or paid after the plan or order was cancelled or expired) are refunded to the original payment method.
  • Exceptional circumstances: you can ask for a review through our Grievance Officer, Abhilash Kumar Gupta, grievance@khaaopiyorepeat.com, 6362112152. We confirm receipt within 48 hours and resolve within one month. We aim for 7 business days. We'll consider it, but a refund isn't guaranteed.

Nothing in this policy limits rights you have under consumer law.

6. Food Safety & Allergens

Our kitchen handles common allergens including gluten, dairy, nuts, and eggs. We cannot guarantee a completely allergen-free environment. If you have a severe allergy, please contact us before ordering at +91 98276 14177.

7. Intellectual Property

All content on this website — including brand names, logos, photographs, and text — is owned by Khaao Piyo Repeat or its licensors. You may not reproduce or use any content without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Khaao Piyo Repeat is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of the order in question.

9. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Bhubaneswar, Odisha.

10. Contact

For any questions about these terms, reach us at hello@khaaopiyorepeat.com or call +91 98276 14177.

11. Grievance Officer

For a complaint about our service or your data: Abhilash Kumar Gupta, Proprietor (Grievance Officer), grievance@khaaopiyorepeat.com, 6362112152. We confirm receipt within 48 hours and resolve within one month. We aim for 7 business days.