Delete Your Account

1. What Deletion Does

Permanently removes your profile, saved addresses, and personal details. Order history is kept for accounting purposes as required by law, but is no longer linked to your name, email or phone. Active subscriptions must be cancelled first. This can't be undone.

The sections below set out exactly what is removed and what we are required to keep.

2. How to Delete Your Account

You can delete your account yourself, in either place:

• In the app — open Account, choose Delete account, and confirm.
• On this website — sign in, go to your account page, and use Delete account at the bottom.

Deletion happens immediately when you confirm — there is no waiting period and no approval step. If you cannot sign in, email us at hello@khaaopiyorepeat.com and we will carry out the same process for you.

3. What Is Deleted

These are removed outright and cannot be recovered:

• Your saved delivery addresses.
• Your push-notification registrations, so the app stops being able to notify you.

Your sign-in is also removed, including your password — the account can no longer be used to log in anywhere.

4. What Is Anonymised

Some records have to stay in place, but your personal details are cleared out of them:

• Your profile — name, phone number, email address, profile photo and referral code are erased.
• Your customer record — we keep a record of your orders for accounting, with your personal details removed from it. Your name, email, birthday and saved favourites are erased, marketing and WhatsApp permissions are switched off, and your phone number is replaced with a meaningless placeholder that cannot be traced back to you or reused.

5. What Is Kept, and Why

Two things are not deleted, because we are required to keep them:

• Your order history — retained for legal and accounting purposes, typically 7 years, as set out in section 8 (Data Retention) of our Privacy Policy.
• Support conversations — any tickets or correspondence you raised with us are kept as a record of how the issue was handled.

Both are kept in an anonymised form: once your account is deleted, neither is linked to your name, email or phone number.

6. Before You Delete

• Cancel any active subscription first. We will not delete an account with a subscription still running, so that a service you are paying for is not left stranded.
• Staff accounts cannot use this route. Admin and kitchen accounts are removed by an operator instead — email us and we will handle it.
• Deletion cannot be undone. Signing up again later creates a new account with no access to anything from the old one.

7. Questions

If anything here is unclear, or you want to confirm what we hold about you before deciding, email us at hello@khaaopiyorepeat.com. We respond within 7 business days.