Delete or Close Your Account

1. What Happens

While a plan is live or an order is on its way, the account can't be deleted or closed yet — message us on WhatsApp.

2. How to Delete or Close Your Account

• On this website — sign in, go to your account page, and choose Delete or close my account at the bottom. Before anything happens you see exactly what is removed and what is kept, and you confirm.
• In the app— open Account → Delete account. If you have never ordered, this deletes your account. If you have, the app can't close it yet: use the website, or message us on WhatsApp and we'll close it for you.

It happens as soon as you confirm. If you can't sign in, message us on WhatsApp or email us at hello@khaaopiyorepeat.com and we'll do it for you.

3. If Your Account Is Deleted

For an account that has never ordered or subscribed:

• Removed outright — your sign-in and password, your saved addresses, and your push-notification registrations.
• Erased— your name, phone number, email, profile photo and referral code. In your customer record, your name, email, birthday and favourites are erased, marketing and WhatsApp messages are switched off, and the phone number is replaced with a placeholder that can't be traced back to you.
• Kept— your support requests, with their replies and any photos you attached, including the name, phone number and email you gave on each request. They are no longer linked to an account. We don't delete them automatically yet; email us if you want them erased.

4. If Your Account Is Closed

For an account that has ordered or subscribed:

• Removed — your name, email and profile photo; your saved addresses; your push-notification registrations; the birthday and favourites in your customer record; and your marketing preferences (WhatsApp and marketing messages are switched off). Any review of yours featured on our homepage is taken down.
• Sign-in— ended on every device. The account can't be used to sign in until it is reopened.
• Kept — your orders, payments and plans, for our records, for 7 years from the date of your last order; each order keeps the delivery name, phone number and address it was placed with. Your phone number, so it can't be used to open a new account or claim the welcome offer again, for the same period. Your reward points and referrals, in case you reopen. Your reviews, shown as "Customer". Your support requests, with the details you gave on them; we don't delete them automatically yet, so email us if you want them erased.

5. Reopening a Closed Account

Message us on WhatsApp from the same number and we'll reopen it. You sign in with your phone number and password as before, then add your name and addresses again — they aren't restored. A deleted account can't be reopened: signing up again creates a new account.

6. Before You Start

• If a plan is live or an order is on its way, wait until it finishes, or message us on WhatsApp.
• Staff accounts are removed by an operator — email us and we will handle it.
• Deletion can't be undone. A closed account can be reopened (see above).

7. Questions

If anything here is unclear, or you want to confirm what we hold about you before deciding, email us at hello@khaaopiyorepeat.com. We respond within 7 business days.