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Last updated: 19 October 2026

Refunds & Cancellations

Subscriptions

Before your plan starts: message us on WhatsApp or email before 11 PM the day before your first delivery for a full refund. We start the refund within 2 working days; your bank may take 5–7 working days more.

After your first delivery: plans can't be cancelled for a refund. You can skip a meal from your account before 11 PM the day before (up to 2 a month on Basic, 4 on Standard and Premium). On Standard and Premium you can also pause your plan for 1 to 14 days, 2 times per plan; Basic plans can't be paused.

If we close for a day, that day's meals are added after your plan's last day. If we miss a delivery, we bring the meal later that day if we still can; if not, we add the same meal after your plan's last day.

In exceptional circumstances you can ask for a review through our Grievance Officer (see section 11 of our Terms). We'll consider it, but a refund isn't guaranteed.

Takeaway Order Cancellations

You can cancel a takeaway order for 2 minutesafter placing it. Orders can't be changed once placed. After that, our kitchen will have started preparation and cancellation may not be possible.

After that window, contact us via WhatsApp or call +91 98276 14177. We will confirm whether cancellation is possible based on the order status.

When Are Refunds Issued?

Refunds are issued in the following situations:

  • A takeaway order paid online was cancelled within its 2-minute window.
  • An item was missing from your delivery.
  • The food arrived in an unsatisfactory condition (spoiled, tampered packaging, wrong item).
  • You cancelled a plan before 11 PM the day before its first delivery.
  • We were unable to complete a takeaway order due to reasons on our side.

How to Request a Refund

  1. Contact us within 2 hours of delivery via WhatsApp or email at hello@khaaopiyorepeat.com.
  2. Share your order or plan details and a brief description of the issue. A photo helps us resolve it faster.
  3. Approved refunds are processed within 5–7 business days back to your original payment method.

Non-Refundable Situations

  • A takeaway order cancelled after its 2-minute window, once cooking has begun.
  • A paid takeaway order not collected by 10 PM on the day it was placed.
  • Incorrect delivery address provided by the customer.
  • Customer unavailable at the delivery address at the time of delivery.
  • Refund request raised more than 2 hours after delivery.
  • Taste preferences — we stand behind our recipes, but taste is subjective.

If we get your order wrong or can't prepare it, we'll refund you in full.

Refund Method

Refunds are returned to the original payment method — UPI, bank account, or credit/debit card as applicable. Processing time depends on your bank or payment provider (typically 5–7 business days after our approval).

A takeaway order paid at our counter is refunded at the counter, or by UPI transfer.

Contact Us

For any refund or cancellation request, reach us at: